Customer Service..Ordering..Guarantee

Click on the following for more information on the topics listed:

 

 

Ordering Information

To order a basket or contact us, just fill out our easy information form "Information Form" (click here).online and submit to us online.

In addition, dhersmuzik.com offers 3 other convenient ways to order.

    1. Fax Ordering
    2. 24 Hour Phone Ordering
    3. Mail Ordering

 

  1. Fax Ordering

    Print out our "Fax Order Form" (click here).

    Shop our Web site and fill out our "Fax Order Form" with the product, shipping and payment information and shipping address.

    Fax completed form to 800 217 1746.

    You will receive a fax or email confirmation of order within 12 hours.

  2. Phone Ordering

    Call our Order Line at 800 217 1746. Our operators are available to help you with your order or answer any questions.

    If you prefer, you can click here to print out a copy of our "Phone Order Form" to enable easy reference while ordering.

    The payment option for phone orders is by check for established or corporate accounts or by money order.

  3. Mail Ordering

Shop our Web site by reviewing the products available

Click here to print out a copy of our "Mail Order Form".

Complete all information and include payment by check or money order.

Please mail completed "Mail Order Form" to:


dhersmuzik.com
PO Box 810
Carmel, NY 10512

 

Ordering Information for Holiday Gift Giving.

Please note that the order cutoff dates require orders to be received in our office by 1:00 pm Eastern Time 3 days before the holiday.

 

 

To Arrival By:
Cutoff Ordering Dates for Holiday Gift Giving
dhersmuzik.com

Standard Delivery
3 Day

Delivery
Overnight

Delivery
Thanksgiving

Hanukkah

Christmas Eve

New Years Eve
11/17

12/18

12/18

12/26
11/20

12/19

12/20

12/27
11/21

12/20

12/21

12/28

 

Shipping and Handling Information

dhersmuzik.com offers Standard shipping. Our packages are shipped via UPS, Federal Express, or Airborne Express and will be in transit no longer than 4 days to any location in the continental USA. However, to provide the freshest possible fruit, we will not ship any package that would sit in a warehouse over the weekend without moving.

dhersmuzik.com Standard Shipping
In transit time 1-2 Days
In transit time 2-3 Days
In transit time 3-4 Days
 


Standard Delivery Rates

dhersmuzik.com provides standard SHIPPING based on weight and distance for all destinations in the continental USA. For Guaranteed Air Delivery, please see rates below!

 

Express Shipping Rates

If you require express shipping, an additional cost will be added as below.


Second Day Air Express Delivery Add $18.95 per item

Overnight Air Express Delivery -- Add $39.95 per item

 

Shipping Gifts with Wine

Due to interstate shipping laws concerning alcohol,dhersmuzik.com is able to ship gifts with wine only to the following states: California, Colorado, Georgia, Idaho, Illinois, Iowa, Michigan ,Minnesota, Nebraska, Nevada, New Mexico, North Dakota, Oregon, Washington, West Virginia and Wisconsin. The recipient, by law, must be at least 21 years of age, with proof of age. Wine shipments cannot be left without a signature.

 

Our Guarantee

dhersmuzik.com guarantees the complete satisfaction of any product purchased. We hand pack and inspect every package the day of shipment. We do not pre-pack any of our goods. dhersmuzik.com does not allow any shipping by our vendors. We insist upon inspection and hand packing ourselves.

If you are not satisfied with the product that you purchased, we want to know about it. dhersmuzik.com will give a full refund or replacement, whichever you prefer. Its that simple!

 

 

Email and Mailing List Privacy Statement

dhersmuzik.com will use your email address only to confirm your Internet order or shipping status.

If you agree, we will also notify you occasionally of changes or specials

We offer birthday or special occasion notification by email so that you will never be embarrased about forgetting that special date.

dhersmuzik.com does not sell, trade or make available your email address or postal address to other companies.

This site is operated by:
send-a-basket

PO Box 810
Carmel, NY 10512

Contact Us for Information Concerning Your Order

Click here (custorder@dhersmuzik.com) to contact our order processing department to check on delivery information for an order. Please be sure to include your customer order number found on your order confirmation.

You may also call us at 800 217 1746 and ask for customer order inquiry!

  

Contact Us With any Other Questions

Click here (custserv@dhersmuzik.com) to contact our customer service department with any questions or comments.

If you would prefer to contact us by phone or mail, please use the following:

dhersmuzik.com

PO Box 810

Carmel, NY 10512

800-217-1746

Thank You!

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